Shipping Policy
By placing an order on our website, you agree to our Shipping, Return & Refund Policies.
We aim to deliver high-quality products with a seamless shopping experience, including efficient shipping. Please review our shipping policy below for details on how we process your orders' shipments.
Processing Time
Orders are typically processed within 1 business day after payment confirmation. Processing time may vary during peak seasons or special promotions.
Shipping Time and Cost
Estimated Delivery Time: 7-13 Days
Shipping Cost: Free Shipping (No minimum)
Estimated Delivery Time = Processing Time (1 day) + Shipping Time (6-12 days).
Please Note: Estimated delivery time are based on normal conditions. While we strive to ensure timely delivery, external factors such as peak seasons, severe weather, customs inspections, transportation delays, or changes in import/export regulations may occasionally cause delays of up to 3 weeks. We will closely monitor your shipment and assist if any issues arise.
Shipping Area
We ship to North America and Europe. To prevent delivery issues and avoid reshipping fees, please provide a full and accurate address, including the house or flat number.
We generally cover shipping-related taxes and fees.
Please Note: In rare instances, your parcels may be charged customs fees by your government, which are beyond our control and the seller's responsibility. We apologize for any inconvenience and advise contacting your local customs office for details on duties and tariffs.
Shipping Carriers
We partner with leading reliable carriers like Royal Mail, DPD, DHL, UPS, La Poste and Evri to ensure timely delivery. Please rest assured, we'll select the most suitable carrier for your order.
Tracking Your Order
Upon shipment, a tracking number will be emailed to you at the address provided during your order. You can use this to monitor your delivery status.
Registered users can also track orders within their account.
Shipping Notifications
We'll email you updates on your order status, including confirmation, shipping details, and any delay notifications if needed.
Lost or Damaged Shipments
Every order includes free shipping insurance. We offer a FREE replacement for any item confirmed lost or damaged during transit, please contact our customer support within 72 hours. However, we are not responsible for any loss or theft after the package is marked as delivered to the address provided.
Order Changes and Cancellations
If you need to change or cancel your order, get in touch with our customer support as soon as possible. We'll try our best to help, but we might not be able to accommodate changes if your order has already been marked as shipped.
About Sales Tax
We do not charge any sales tax on orders.
Contact Us
If you have any questions or concerns regarding our shipping policy, please feel free to contact us at support@paintarthub.com.