Shipping Policy

We aim to deliver high-quality products with a seamless shopping experience, including efficient shipping. Please review our shipping policy below for details on how we process your orders' shipments.

Processing Time
Orders are typically processed within 1 business day after payment confirmation, processing time may vary during peak seasons or special promotions.

Shipping Time and Cost
Estimated Delivery Time: 7-15 Days.
Shipping Cost: Free Shipping (No minimum).

Estimated Delivery Time: Processing Time (1 day) + Shipping Time (6-14 days).

Please Note: The estimated delivery time provided are estimates under normal conditions. While uncommon, factors beyond our control like peak seasons, weather or customs can sometimes extend delivery times up to around 3 weeks.

Shipping Area
We ship to North America and Europe. Please ensure an accurate and complete shipping address to prevent delivery issues.

We generally cover shipping-related taxes and fees.

Please Note: In rare instances, your parcels may be charged the customs fees by your government, which are beyond our control and the seller's responsibility. We apologize for any inconvenience and advise contacting your local customs office for details on duties and tariffs.

Shipping Carriers
We partner with leading reliable carriers like Evri, Royal Mail, DPD, UPS and La Poste to ensure timely delivery. Please rest assured, we'll select the most suitable carrier for your order.

Tracking Your Order
Upon shipment, a tracking number will be emailed to you at the address provided during your order. You can use this to monitor your delivery status.

Registered users can also track orders within their account.

Shipping Notifications
We'll email you updates on your order status, including confirmation, shipping details, and any delay notifications if needed.

Lost or Damaged Shipments
If your shipment gets lost or arrives damaged, please contact our customer support immediately. We'll deal with the shipping company to resolve the issue and ensure your satisfaction.

Order Changes and Cancellations
If you need to change or cancel your order, get in touch with our customer support as soon as possible. We'll try our best to help, but we might not be able to if your order's already being shipped.

About Sales Tax
We do not charge any sales tax on orders.

Contact Us
If you have any questions or concerns regarding our shipping policy, please feel free to contact us at support@paintarthub.com.