Return & Refund Policy

What is your return policy? 

We guarantee hassle-free, no-questions-asked returns. You simply need to initiate your return within 60 days from the purchase date.

How do I initiate a return?

Just contact us at indicating your desire to return the item(s), and we'll provide you with the return address.

What if the item has been used? 

All returned items must be in perfect resalable condition, as we don't resell opened products. If the returned item is deemed not to be in resalable condition (e.g., damaged box, writing on packaging, used paint pots and brushes, opened diamond bags, pasted diamonds, etc.), we reserve the right to refuse a refund.

When will I receive my refund?

Your refund will be issued back to your original method of payment as soon as your return is inspected and processed - typically within 72 hours of receipt. 

Where will you refund my money? 

Refunds will always be returned to your original method of payment, with no exceptions.

Who pays the shipping return fees?

Non-product quality-related returns will not have return shipping costs covered by Paintarthub.

Are there restocking fees?