Shipping Policy

We aim to deliver high-quality products with a seamless shopping experience, including efficient shipping. Please review our shipping policy below for details on how we process your orders' shipments.

Processing Time

Orders are typically processed within 1 business day after payment confirmation. Processing time may vary during peak seasons or special promotions.

Shipping Time and Cost

Estimated Delivery Time: 7-15 Days
Shipping Cost: Free Shipping (No minimum)

Estimated Delivery Time = Processing Time (1 day) + Shipping Time (6-14 days).

Please Note: The estimated delivery times provided are under normal conditions. While uncommon, factors beyond our control like peak seasons, weather, or customs can sometimes extend delivery times up to around 3 weeks.

Shipping Area

We ship to North America and Europe. Please ensure an accurate and complete shipping address to prevent delivery issues and avoid any reshipping fees.

We generally cover shipping-related taxes and fees.

Please Note: In rare instances, your parcels may be charged customs fees by your government, which are beyond our control and the seller's responsibility. We apologize for any inconvenience and advise contacting your local customs office for details on duties and tariffs.

Shipping Carriers

We partner with leading reliable carriers like Evri, Royal Mail, DPD, UPS, and La Poste to ensure timely delivery. Please rest assured, we'll select the most suitable carrier for your order.

Tracking Your Order

Upon shipment, a tracking number will be emailed to you at the address provided during your order. You can use this to monitor your delivery status.

Registered users can also track orders within their account.

Shipping Notifications

We'll email you updates on your order status, including confirmation, shipping details, and any delay notifications if needed.

Lost or Damaged Shipments

If your shipment gets lost or arrives damaged, please contact our customer support immediately. We'll work with the shipping company to resolve the issue and ensure your satisfaction.

Order Changes and Cancellations

If you need to change or cancel your order, get in touch with our customer support as soon as possible. We'll try our best to help, but we might not be able to accommodate changes if your order has already been shipped.

About Sales Tax

We do not charge any sales tax on orders.

Contact Us

If you have any questions or concerns regarding our shipping policy, please feel free to contact us at support@paintarthub.com.